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Can I cancel my order?
You can cancel your order if it has not already shipped. Please send an email to usacontact@smartgurlz.com and include your name and order number to request a cancellation. If your order has shipped, then you may return it for a refund once you receive it.
- Can I return my order?
You can return your order (unopened and unused) up to 30 days after receipt of the item for free store credit or receive a credit back to the original payment source, less a 15% restocking fee. It may take 7 to 10 days for your payment to post to your account. Shipping return products is at your own cost.
To process your return, write us at usacontact@smartgurlz.com and please have your order number ready.
3. Item is defective?
If you believe you’ve received a damaged or defective item, please usacontact@smartgurlz.com and be sure to include the following information:
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- The original order number & your current shipping address
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- Photographs of the defective or damaged item
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- Description of the issue
We’ll respond as quickly as possible and do all that we can to right the situation for you.