US Returns & Exchange

1. Can I cancel my order?
   
   You can cancel your order if it has not already shipped. Please send an email to usacontact@smartgurlz.com and include your name and order number to request a cancellation. If your order has shipped, then you may return it for a refund once you receive it.
2. Can I return my order?
   
   You can return your order (unopened and unused) up to 30 days after receipt of the item for free store credit or receive a credit back to the original payment source, less a 15% restocking fee. It may take 7 to 10 days for your payment to post to your account. Shipping return products is at your own cost.

To process your return, write us at usacontact@smartgurlz.com and please have your order number ready.

      3. Item is defective?

If you believe you’ve received a damaged or defective item, please usacontact@smartgurlz.com and be sure to include the following information:

• - The original order number & your current shipping address
• - Photographs of the defective or damaged item
• - Description of the issue

We’ll respond as quickly as possible and do all that we can to right the situation for you.